Privacy Policy

1. Overview

This privacy policy describes the practices of FestQuest regarding the collection, use, and disclosure of your information when you use our mobile application. We are committed to protecting your personal data and being transparent about our data handling.

By using our app, you agree to the terms of this policy. If you do not agree, please discontinue use of the application.

2. Information We Collect

We collect minimal information necessary to provide and improve our services. Depending on your app version and features, we may collect:

• Account information: If you create an account, we may store your email address, username, and profile information.
• Usage data: Anonymous app interactions, feature usage, crash reports, and performance data to improve stability.
• Device information: Basic device type, OS version, and unique device identifiers (for analytics and troubleshooting).
• User-provided content: Any data you voluntarily enter, upload, or share within the app (e.g., notes, preferences, images).

We do not collect precise geolocation, sensitive financial data, or biometric information unless explicitly required by a specific feature (and with your separate consent).

3. How We Use Your Information

We use the collected data to:

• Operate, maintain, and improve app functionality and performance.
• Respond to customer support requests and troubleshoot issues.
• Analyze usage trends and enhance user experience.
• Send important service notifications (e.g., security updates, policy changes).
• Protect against fraud, unauthorized access, and other potential security risks.

We do not sell, rent, or trade your personal data to third parties for advertising or marketing purposes.

4. Third-Party Services & Analytics

Our app may integrate trusted third-party SDKs to improve reliability and analytics. These providers follow strict data protection standards. Current integrations:

• Apple App Store / Google Play Services: For installation attribution, crash reporting, and store-specific features.
• Analytics tools: Anonymous usage metrics (e.g., Firebase Analytics or similar) to understand feature adoption.
• Optional cloud services: If you enable backup features, data may be stored via encrypted cloud infrastructure (e.g., iCloud, Google Drive).

Each third-party service has its own privacy policy. We recommend reviewing them: Google Privacy Policy, Apple Privacy Policy. We restrict third parties from using your data for any purpose beyond app operation.

5. Data Storage & Security

We implement industry-standard security measures to protect your information, including data encryption in transit (TLS) and at rest where appropriate. Access to personal data is restricted to authorized personnel only. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. You use the app at your own risk, but we continuously work to maintain safeguards.

Data retention: We retain your information only as long as necessary to fulfill the purposes described in this policy, or as required by law. If you delete your account or request removal, we will erase your personal data within 30 days, unless retention is required for legitimate security or legal reasons.

6. Your Rights & Choices

Depending on your jurisdiction (e.g., GDPR for EEA, CCPA for California), you may have the following rights:

• Access: Request a copy of your personal data we hold.
• Correction: Ask us to rectify inaccurate or incomplete information.
• Deletion: Request erasure of your data ("right to be forgotten").
• Data portability: Receive your data in a structured, machine-readable format.
• Object/Restrict processing: Limit how we use your data.

To exercise these rights, contact us at admin@admin.com. We will respond within a reasonable timeframe (typically 30 days). We will not discriminate against you for exercising any of your privacy rights.

7. Children’s Privacy

Our app is not directed to children under the age of 13 (or the equivalent minimum age in your region). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately. Upon verification, we will delete such information promptly.

8. International Data Transfers

If you access the app from outside [Your Country], your information may be transferred to, stored, and processed in servers located in your region or in countries where we or our service providers operate. We ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data in accordance with this privacy policy and applicable laws.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in legal requirements, our practices, or app features. We will notify you of any material changes by posting the new policy within the app and updating the "Last updated" date at the top. We encourage you to review this page periodically. Your continued use of the app after changes become effective constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact our Data Protection Officer / support team:

• 📧 Email: admin@admin.com
• 📬 Postal address: FestQuest, Privacy Office, Cairo, Egypt
• 🌐 In-app support: Navigate to Settings → Report & Feedback

We aim to resolve any privacy-related issues promptly and transparently.